Program Manager, Design & Innovation - Fulfillment...

Program Manager, Design & Innovation - Fulfillment Engineering

  • Location HOBOKEN, NJ
  • Department Operations
  • Team Operations
  • Employment Type -
  • Position -
  • Requisition GH753423

What you'll do at

The Program Manager, Design & Innovation, Fulfillment Engineering is responsible for managing the development of next generation solutions (machines, processes, work stations, etc., automated and manual) for use within the extended Walmart e-commerce fulfillment network (including Walmart sortable, Walmart Non-sortable, Jet Sortable, Jet Fresh, Sam’s Club, Hayneedle, Shoebuy, etc.). Your ultimate goal is to lower Variable Cost Per Unit (VCPU) and Total Cost Per Unit (TCPU) in order to support the growth of the e-commerce fulfillment network.

Challenges you’ll be tackling

Champion the process of design and technology innovation in e-commerce fulfillment: You will be responsible for establishing an environment that speeds up the innovation cycle of continuous testing and iteration.

Assess new technologies: You will be assessing new technologies, creating a pipeline of potential solution and effectively managing their evaluation, and coordinate with various engineering resources to drive development of new solutions that are more than the sum of their collective parts.

Build strong partnerships: You will be fostering relationships, partnerships and collaborations between suppliers, research institutes, innovation incubators with innovation ecosystems across the world to harness the cutting-edge technology solutions that will help reinvent ecommerce order fulfillment operations. You will be responsible for managing the development of next generation design for sortable, non-sortable and fresh network and will need to collaborate with internal and external stakeholders to deliver the design that meets/exceeds the requirement.   


Manage the technical research and design of next generation technologies to support the growth of the e-commerce fulfillment network. 

Lead the technical assessment of potential suppliers and assist with the selection, use and application of automated processes within the extended Walmart e-commerce fulfillment network.  Establish solutions that support the vision for the implementation of cutting edge automated systems and solutions that enable the Walmart e-commerce fulfillment network to meet or exceed corporate goals. 

Constantly evaluate and assess new technologies and foster the development of next generation automated solutions that drive Walmart e-commerce growth.  Be a corporate leader driving the effort to continuously development and have world-class fulfilment solutions that position Walmart as the leader in the e-commerce space.

Provide guidance to all individuals as needed sharing experience and broad knowledge of industry technologies, equipment, and material handling solutions as well as lean process flow and continuous improvement tools, to break barriers and unlock the potential of the Fulfillment Engineering Organization. 

This position will manage projects and provide guidance to project team members to ensure technology/solutions are evaluated in a comphrensive and agile manner . Sponsor continuous improvement and continuous learning. Lead both internal and external benchmarking to identify opportunity for continuous improvement.

Generate executive presentations, animations, video, business cases and other communication media, as needed, to convey next generation fulfillment technologies to the engineering leadership team to keep them informed of the strategy, plans and future programs.

Represent Walmart e-commerce by engaging in industry technical events, industry presentations and other industry technical networking events as appropriate.

How you’ll Know it’s right

Judgment ­- Make Sound Judgments - Uses objective financial and business analyses to evaluate the returns and risks of business choices. Analyzes and integrates trends and patterns to determine the root causes of problems and identify solutions. Evaluates short- and long-term implications of decisions. Accurately forecasts growth, costs, and business challenges. Leverages experience to assess existing technologies, with the vision to see what could be, and can properly calculate risk to make sound judgements upon which technologies to pursue.

Customer/Member Centered - Promote a Customer/Member-Focused Environment - Creates and maintains an environment that provides customers/members with desired products, services, and experiences. Combines experience, insight, and data to determine how to best exceed customer/member needs. Develops and implements initiatives, practices, and plans to capitalize on customer/member-focused growth and improvement opportunities. Ensures the removal of barriers to delivering exceptional customer/member value, service, and support.

Execution and Results - Uses the advantage of company size, internal and external resources, and talent to achieve success. Creates an environment where associates are held accountable for achieving goals and results and breaks barriers to assist them in achieving the results. Applies broad, cross-functional knowledge and resources to produce results that best fit the company strategy. Prioritizes and balances time, actions, resources, and initiatives to ensure accomplishment of critical results. Makes sure desired change initiatives and priorities are implemented appropriately.

Planning and Improvement - Sets and communicates clear and aligned goals, monitors progress, and ensures leaders in own organization do the same. Develops and implements plans and practices ensuring others have the information, resources, implementation time, and talent needed to succeed. Develops and upgrades work assignments and processes to accomplish goals across functions, organizations, and geographies, where appropriate. Sponsors continuous improvement and elimination of non-value-added work. Coaches, teach and mentors others with respect to Failure Mode Effects Analysis (FMEA), Design of Experiments (DOE), Finite Element Analysis (FEA), Design for Six Sigma, design for Mean Time To Repair (MTTR), etc. as appropriate.

Influence and Communicate - Develops and communicates logical, convincing justifications, including lessons learned, that build commitment and support for one's perspectives and initiatives. Builds diverse, high-performing teams that accomplish organizational changes, goals, and priorities. Develops vision and strategy that is clear and easily articulated.  Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways. Listens to, leverages, and promotes the diverse ideas, perspectives, and contributions of others across the business.

Ethics and Compliance - Builds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm. Identifies opportunities and acts to enhance compliance. Ensures associates receive the communication and instruction needed to act in accordance with policies and procedures.

Strategy - Creates strategies for own organization that align with the company's strategies and lead to the achievement of business priorities. Pursues initiatives, investments, and opportunities that fit with and support company strategies. Assesses deliverables against leading industry practices and implements plans that leverage company advantages. Works through different strategic options and determines their intended and unintended implications, and applies to business planning.

Adaptability: Demonstrate Adaptability - Demonstrates resourcefulness and resilience in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities (for example, seeking out training, learning from experience, researching best practices, new emerging technologies and companies that can be leveraged for future solutions). Seeks exposure to new ideas and perspectives. Sponsors programs and initiatives to improve adaptability and continuous learning capabilities in own organization.

Build Relationships: Build Internal and External Relationships - Builds and sustains trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries to achieve goals. Sponsors initiatives and programs that promote respect for, interest in, and support of associates. Ensures associates are treated in an accepting, respectful manner.


Travels domestically to and from Hoboken, Bentonville, San Bruno and all Walmart and Jet facilities or work-sites to participate in meetings, workshops, company events, etc. requiring overnight stays. (Percent of travel = 50% or more)


  • Minimum of 8 years’ experience working in a fast paced environment, effectively managing projects and programs to deliver results on time and within budget, including experience managing suppliers and contract negotiation/management. 
  • Minimum 2 years of operations experience working in a highly-automated facility or high-speed manufacturing environment or within a fulfillment center, distribution center, last mile sortation or warehouse.
  • Lean Manufacturing experience including Design for Six Sigma, FMEA, DOE, FEA, Design for Manufacture, Design for Repair, and reliability testing.
  • Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or related technical field.
  • Master’s degree in technical engineering discipline or Master’s in Business.

Bonus Points

  • Field/customer service experience a plus.
  • Previous experience leading a design organization at Manager or above.
  • Prior experience with patent protection and intellectual property protection.

About Jet is changing the way the world shops. Founded on three simple values – trust, transparency and fairness – Jet is powered by a real-time pricing engine that finds innovative ways to pull costs out of the supply chain, creating more value for shoppers, retailers, and brands. Based in Hoboken, NJ—just ten minutes from Manhattan—our team of builders, thinkers, risk-takers, and dreamers is pushing the boundaries to create a world-class shopping experience. To win, we need people like YOU: curious, determined, and outrageously passionate. Sound like a fit? Let’s make a date.



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