Principal Product Operations Manager

Principal Product Operations Manager

  • Location SAN MATEO, CA
  • Department Customer Experience
  • Team Product
  • Employment Type -
  • Position -
  • Requisition GH2006427

What you'll do at

Job Overview

This role requires an exceptional individual who is a leader, intellectually curious, enthusiastic, detail-oriented, and a self-starter to join our team as Program & Product Operations Manager. This role is a highly visible position central to the continued growth, efficiency and success of the Walmart Advertising Platform/Partnership Marketing team. The role will have broad exposure across product, engineering, operations, sales, marketing and finance. The ideal candidate will have a strong background in project management, production and business operations with some experience with data analytics and is looking to gain exposure to business planning with a future goal of becoming a general manager.

 Roles Specific Responsibilities

  • Collaborate with the Walmart Media Group Product Team on the development and execution of short and long-term product initiatives, business strategies and partnership opportunities.
  • Drive operational efficiencies across product and engineering
  • Develop clear and actionable project plans and operational processes that drive visibility across all key product initiatives to drive visibility and accountability across the organization.
  • Identify, and execute data sources to reveal new stories about how to improve operating efficiencies.
  • Provide management level visibility through weekly updates on key initiatives and KPIs
  • Support development of executive level presentations and perspectives.
  • Drive strategic initiatives including identifying issues, creating hypotheses, executing the analysis and translating data into meaningful insights and actions.
  • Identify gaps and opportunities for improving existing product and engineering operations.
  • Support product managers with PRD and spec development.
  • Support product team in managing day-to-day operating activities and special projects.
  • Facilitate the evangelization of the team’s charters, plans, and results across the organization
  • Manage an effective team and drive team morale.


  • Customer-Centric: Passion around developing an efficient and impactful advertising centric product organization with a strong focus on the shopper experience.
  • Strong spreadsheet and presentation skills with an exceptional ability to communicate new ideas and findings.
  • Self-starter looking to gain broad operating experience in helping scale a fast-growing business.
  • Intellectually curious with strong analytical skills and communication skills
  • A good balance of analytical and creative thinking with the potential to become a business leader.
  • Thrives under pressure, balancing multiple workstreams and priorities.
  • Team player who is a self-starter and is able to thrive in fast-paced, results-oriented environment.
  • Leader that can motivate teams, make tough decisions, break down silos, drive collaboration, owning end-to-end results, and focus on team and company results over individual wins.
  • BA/BS degree from a top school.

Core Capabilities and Skills Descriptions

Basic List

Basic Description

Accuracy and Attention to Detail   

Explains the importance of accuracy in own function or unit. Identifies tasks or outputs that require accuracy and detail-level attention. Describes consequences of errors within own unit or function. Identifies the procedures for making sure that results are mistake-free.


Business Statistics   

Identifies and describes basic statistical measures. Summarizes the underlying uncertainties associated with statistical analysis and reporting. Cites examples and meaning of statistics used in own area. Describes the relationship between statistical measurement and continuous improvement.


Decision Making and Critical Thinking   

Identifies issues and communicates with others when a decision needs to be made. Names decision makers in own environment and cites examples of past decisions. Explains characteristics and steps in an effective decision-making process. Describes types of decisions incumbent may and may not make in own job or function.



Describes, at a high level, the important considerations associated with conducting business over the Internet. Cites examples of e-business applications specific to own business unit. Identifies initiatives, key issues, and expected benefits of e-business for own unit. Explains where and how to obtain more information on organization's e-business strategy.


Group Facilitation   

Explains the basic role of the facilitator. Describes similarities and differences between role of facilitator and role of meeting chairperson. Participates in or observes facilitated sessions. Helps others obtain additional information and literature on a specific facilitation method.


Information Capture   

Describes key benefits, drawbacks and rationale for documenting relevant information. Identifies information capture needs in own area. Provides examples of the risks associated with failing to record relevant information. Explains organizational methods for documenting, identifying and recording information.


Managing Multiple Priorities   

Explains basic concepts of time and priority management. States own business priorities. Describes team or unit priorities. Seeks guidance in detecting and addressing priority conflicts.


Planning: Tactical, Strategic   

Defines concepts of short-term and long-term planning. Compares tactical to strategic planning. Explains tactical plan for own area. Describes the planning process and planning cycle used in own area.


Product Development Best Practices   

Describes the concepts behind best practices. Identifies the expected benefits of implementing best practices. Cites examples of best practices and their relevance to the organization. Locates and interprets best practice documentation relevant to one's area of responsibility.


Products and Services   

Identifies organization's flagship products and services. Cites examples of how clients are using the organization's products and services. Describes how a team’s products and services fit within the organization as a whole. Collects research product information, service information and marketing literature.


Quality Management   

Explains the purpose and limitations of quality management. Defines quality management concepts. Accesses organizational resources that enable quality management. Cites examples of organizational quality management initiatives.



Explains the importance and benefits of a cohesive work team. Identifies and discusses the characteristics of good teamwork. Names primary and ancillary members, roles and responsibilities of own team. Reviews team mission and objectives.



About the Role

We are seeking a Senior Strategy Analyst to join the WMG in-house Strategy team and develop sharp, accurate and actionable understandings of our advertising competitors, partners and markets. At a high level, the responsibilities include delivering landscape insights, analyses, and scenarios to inform WMG’s most-important business decisions. The right candidate has proven skills in financial modeling and strategic assessment/diligence, along with the curiosity and critical thinking needed to identify important factors that may never fit on a spreadsheet.

This role reports to the VP of Strategy and is part of the team that covers Corporate Development (M&A), Partnerships, as well as overall strategy definition for Walmart Media Group. The work of the Strategy Analyst will be consumed by executive across functions – in Sales, Marketing, Product, Engineering and Operations – so the right candidate must be comfortable working with senior stakeholders. Your goal is to use research and numbers to articulate market dynamics, identify growth opportunities and develop & implement strategies that will drive major improvements in our business.


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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