Strategic Account Manager
- Location SAN BRUNO, CA
- Department Retail
- Team Strategy & Business Development
- Employment Type -
- Position -
- Requisition GH1998753
What you'll do at
This role is based in CA
This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You’ll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness and transparency. With the energy of a startup and the scale of the Fortune One, it’s the ultimate innovator’s playground. Are you hungry to own your career and catapult ideas into action? Read on.
About the Team
Walmart.com is committed to creating a superior customer experience and marketplace sellers are an instrumental part of that strategy. Walmart’s Marketplace team is focused on growing the business by acquiring, onboarding, and managing new brands and sellers with a seller-first approach.
The Strategic Account Management (SAM) Team is responsible for managing a book of business for Walmart’s top Tier 1 sellers. They are responsible for hitting GMV goals by optimizing the business of existing sellers and driving growth of new strategic partners. This team will own the business end-to-end and will get exposure to all areas of the business, including: seller recruitment & onboarding, site merchandising, marketing, account management, and more. The SAM team will work collaboratively to deliver a best-in-class marketplace experience for our customers and cost-effective, sustainable businesses for our sellers.
About the Role
Analysis and Reporting: Assesses retail partner performance across multiple dimensions (e.g., sales, profitability, fulfillment/operations, service). Conducts ongoing analysis of Marketplace sellers’ progress and future opportunities.
Account Strategy Development: Leads all business development activities for assigned existing large Marketplace sellers. Assists in developing account segmentation and priority recommendations for a highly complex category. Collaborates with retail and distributor partners to develop actionable account plans. Leverages and integrates ongoing analysis of pipeline progress and future opportunities to develop business strategies.
Relationship and Account Management: Serves as a key point of contact between the organization and large Marketplace sellers. Manages KPIs for assigned Marketplace sellers within a category to hit GMV targets, optimize sellers’ business practices, and encourage adoption of programs and services. Determines new optimal retailers/brands to improve product breadth, margin and sales for a low-to-moderately complex category. Designs and executes processes that will drive continuous improvement and growth of partner-facing operations and services. Promotes the brand, acting as a trusted advisor and ensures long-term, mutually-beneficial relationships.
Partner Orientation and Integration: Maintains high complexity relationships and creates a seamless process for sellers to connect with Walmart. Understands and communicates integration requirements.
Performance Optimization Action Planning: Develops action plans and engagement strategies alongside Project Manager to improve performance for partnerships for a high-complexity category.
Collaboration: Collaborates with cross-functional managers and teams to assess/analyze on-going seller performance and understand pipeline for sellers in a highly complex category. Collaborates with Category Managers to identify gaps (e.g. assortment/mix) within assigned category.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Customer/Member Centered: Focus on the Customer/Member - Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.
Judgment: Use Appropriate Judgment - Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.
Execution and Results: Manage Execution and Results - Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.
Planning and Improvement: Plan and Pursue Team-Based Improvement - Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.
Influence and Communicate: Increase Commitment - Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Shares experience and ideas with associates across the organization.
Ethics and Compliance: Manage Ethics and Compliance - Instructs associates on how to act in accordance with policies and procedures and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Adaptability: Quickly Adapt - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.
Build Relationships: Form Relationships - Builds trusting, collaborative relationships and alliances across functional and organizational boundaries. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Collaborates with people from diverse backgrounds, experiences, and functional areas to discover new perspectives.