Sr. Business Development Lead (CA or NJ)
- Location SAN BRUNO, CA
- Department Retail
- Team Strategy & Business Development
- Employment Type -
- Position -
- Requisition GH1987810
What you'll do at
This role can be based in Hoboken, NJ OR San Bruno, CA
This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You’ll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness and transparency. With the energy of a startup and the scale of the Fortune One, it’s the ultimate innovator’s playground. Are you hungry to own your career and catapult ideas into action? Read on.
About the Team, Marketplace – Strategic Account Management
Walmart.com is committed to creating a superior customer experience and marketplace sellers are an instrumental part of that strategy. Walmart’s Marketplace team is focused on growing the business by acquiring, onboarding, and managing new brands and sellers with a seller-first approach.
The Strategic Account Management (SAM) Team is responsible for managing a book of business for Walmart’s top Tier 1 sellers. They are responsible for hitting GMV goals by optimizing the business of existing sellers and driving growth of new strategic partners. This team will own the business front-to-back and will get exposure to all areas of the business, including: seller recruitment, onboarding, site merchandising, marketing, account management, and more. The SAM team will work collaboratively to deliver a best-in-class marketplace experience for our customers and cost-effective, sustainable businesses for our sellers.
About the Job, Sr. Business Development Lead
Strategic Initiatives: Identifies and capitalizes on improvement opportunities for highly complex category. Manages and champions business development initiatives for the category. Provides input into short- and long- term strategic plan for the category.
Business Development and Partnerships: Provides input into marketing strategy and prospect, partner, and seller communications for a highly complex category. Manages outreach and engagement efforts for cross-category business development opportunities (i.e. sellers, retailers, & brands).
Marketplace Policies/Standards: Anticipates future needs and identifies gaps in processes and tools to improve business development and seller management for a highly complex category. Works with cross-functional teams (e.g. Retail Analytics, Category, Product, Sales Ops, Strategic Account Management) to give input on developing new tools or make changes based on team, category, seller and partner needs. Recommends and implements refinements to marketplace policy.
Research and Analysis: Develops complex analytical frameworks/models for assessing business development and outcomes of strategic initiatives (e.g., impact on ROI/customer growth, conversion rates, profitability). Recommends key analysis and metrics for highly complex category. Reviews research and analysis performed by specialists for assigned category.
Collaboration: Collaborates with other managers and cross-functional team members across Categories, Pricing, Product Development, Planning, etc. for a given category. Collaborates with external business partners and vendors.
Drives the execution of business plans and projects by identifying customer and operational needs; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open-Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current business development initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost- effectiveness; and participating in and supporting community outreach events.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Judgment: Make Informed Judgments - Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Looks beyond symptoms to determine the root causes of problems and identifies and implements applicable solutions. Integrates knowledge and expertise in making fact-based recommendations and decisions.
Customer/Member Centered: Ensure Customer/Member Centered Performance - Analyzes data and information and develops plans to exceed customer/member expectations. Sponsors initiatives and practices that provide customers/members with desired products, services, and experiences and that grow the business. Ensures customers/members receive a high level of service that builds their trust and confidence. Removes barriers to delivering customer/member value, service, and support.
Execution and Results: Ensure Execution and Achieve Results - Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals. Pursues the achievement and alignment of measurable and meaningful goals. Leverages resources and talent to achieve business goals. Ensures others are held accountable for achieving expected results. Prioritizes and balances time, actions, and projects to ensure accomplishment of results. Monitors progress of others and redirects efforts when goals change, or results are not met.
Planning and Improvement: Ensure Planning and Improvement - Sets clear expectations, performance measures, and goals, and helps others do the same. Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans for improvement in performance using key business metrics.
Influence and Communicate: Build and Influence Team - Develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate. Recognizes and rewards team accomplishments, celebrating team and organizational success. Ensures business priorities, change initiatives, and organizational information are communicated in clear and compelling ways. Promotes the exchange of diverse experiences and ideas within the organization.
Ethics and Compliance: Ensure Ethics and Compliance - Actively communicates, trains, and guides associates on compliance with policies and procedures. Maintains an environment that promotes and reinforces the highest standards of integrity and ethics. Anticipates potential issues and takes action to enhance compliance.
Adaptability: Adapt and Learn - Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization.
Social Responsibility and Reputation: Strengthen Reputation and Local Involvement - Participates in and supports community events and conducts business in a manner that creates and maintains a "good neighbor" image. Develops external relationships and partnerships to strengthen the reputation of the company. Serves as a credible and effective spokesperson and representative for the company.
Talent: Manage and Leverage Talent - Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength. Manages roles, assignments, and developmental opportunities to maximize organizational performance. Ensures that people processes (e.g. selection, development, performance evaluation) lead to effective associate performance and desired results throughout own organization. Monitors associate performance and provides constructive feedback that is specific, honest, accurate, and timely. Provides learning opportunities, guidance, and support in the development of associates.
Build Relationships: Network Internally and Externally - Builds trusting, collaborative relationships and alliances with others, inside and outside of the organization. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Promotes a team-based work environment that respects, embraces, and values diversity in others.
The following physical activities are necessary to perform one or more essential functions of this position.
- Observes associate, customer, or supplier behavior. Enters and locates information on computer.
- Presents information to small or large groups and individuals.
- Communicates effectively in person or by using telecommunications equipment.
- Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Visually verifies information, often in small print.
- Reads information, often in small print.
Traveling is necessary to perform one or more essential functions of this position.
- Travels domestically to and from trade shows or work-sites requiring an overnight stay.
- Travels domestically to and from trade shows or work-sites during the workday.
- Bachelor’s degree in business or related field or equivalent experience
- Five years of relevant experience