Sr Manager, Return Operations

  • Location SUNNYVALE, CA
  • Department -
  • Team -
  • Employment Type -
  • Position -
  • Requisition GH1884233

What you'll do at

About Walmart eCommerce

This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You’ll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness and transparency. With the energy of a startup and the scale of the Fortune One, it’s the ultimate innovator’s playground. Are you hungry to own your career and catapult ideas into action? Read on.

About the Job

Walmart U.S. eCommerce is looking for a business manager to lead the implementation of cross-functional, and highly visible strategic initiatives.  The candidate will be part of the Returns team and will coordinate across, Walmart Stores, Walmart Subsidiaries and Walmart sellers to create, implement and manage a world-class returns experience. 

The role requires extensive collaboration with product management and engineering, strategy, stores, supply chain, retail merchandizing, customer care and store operations & analytics. It requires excellent written and verbal communication skills enable you to effectively collaborate with remote teams, influence stakeholders across the organization, and present compelling proposals and result to senior leaders. We’re looking for a smart business owner who can deliver big ideas and own projects end-to-end.

Position Description

Minimum Qualifications:

  • Bachelor’s degree in Business Administration; Computer Science, Industrial engineering & Systems, Supply Chain Management or a related field
  • 5+ years of ecommerce operations experience in a fast-moving, high-visibility business where you optimized processes to gain efficiencies to improve customer experience
  • 5+ years of experience using analytical tools - including Excel, SQL and Tableau – to measure performance and identify opportunities for improvement
  • Experience leading cross-functional projects and develop thought leadership to help build a world-class returns experience
  • Drive initiatives and changes to return policies to improve customer experience
  • Ability to communicate ideas and influence stakeholders effectively, both verbally and in writing
  • Strong presentation and influencing skills and the ability to interact with executive level business and technical partners
  • Track record of delivering results and ability to demonstrate measurable results to business and customer KPIs
  • Attitude to thrive in a fun, fast-paced start-up like environment
  • Belief in our purpose of saving money so our customers can live better
  • Belief in our culture to fulfill this purpose through our core values of service to the customer, striving for excellence, respect for the individual, and acting with integrity.

Preferred Qualifications

  • MBA, master’s degree in industrial engineering, supply chain management or a related field
  • Experience in fulfillment operation, supply chain systems, product management, customer returns and deep understanding of how to connect with and develop amazing experience for customers/partners
  • Project Management certifications and ability to deal with ambiguous problems and build solutions with product team to ensure seamless execution
  • Proficiency of developing spreadsheets, diagrams and process maps to documents business process and track version controls for improvements
  • High degree of organization and ability to manage multiple, competing priorities simultaneously


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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