Associate Manager, Merchant Experience Analytics

Associate Manager, Merchant Experience Analytics

  • Location HOBOKEN, NJ
  • Department Customer Experience
  • Team Customer Experience
  • Employment Type -
  • Position -
  • Requisition GH1823983

What you'll do at

As part of the newly-created Chief Customer Officer organization, this role will help lead Walmart’s efforts in transforming how our customers shop. Building a strong understanding of customer behavior, attitudes, preferences, and experience allows the rest of the organization to delight and impress the millions of people stopping by our stores, browsing our sites, and interacting with our apps every minute of every day.

Our team has broad reach, high exposure, and deep impact. We work cross-functionally across many areas of the business (think: supply chain, product, marketing, comms, finance, customer care) and get a unique view of what it takes to run a highly-successful omni-channel retailer.

What You'll Do

  • Understand customer and merchant behavior and uncover pain points
  • Provide data driven insights and deliver recommendations that address business opportunities
  • Ensure accuracy of data, test experience/messaging variation, create compelling messages communicating results
  • Create effective reporting and dashboards

Minimum Qualifications

  • Bachelor’s degree in Statistics, Computer Science, Business Administration, Information Systems, or related field or related field
  • 2-3 years of experience in analytics, data science or a related field
  • Strong analytical skills – creative problem solver that can run analyses using sources of information from disparate sources and deliver comprehensive, balanced & actionable analysis
  • Strong SQL programming skills with an understanding of database capabilities and experience of integrating, structuring, and analyzing large amounts of data from diverse sources.
  • Some experience leveraging big data technologies (Hive/Hadoop) and modern data visualization tools (Tableau, ThoughtSpot, Looker) to blend data from multiple sources to help answer multi-dimensional business questions

Preferred Requirements

  • Customer-centricity and curiosity: you are passionate about supporting an impactful organization with a strong focus on shopper and merchant experience
  • Understanding of statistical analysis and common pitfalls of data analysis; ability to think creatively
  • Strong oral and written communication skills – including the ability to develop and deliver presentations in a professional and direct manner
  • Familiarity with no-SQL architectures, R, or Python
  • Team player; ability to build and manage relationships across levels and functions; self-starter and able to thrive in a fast-paced, results-oriented environment

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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