Associate Manager, Program and Process Optimization

Associate Manager, Program and Process Optimization

  • Location SAN BRUNO, CA
  • Department Retail
  • Team Partner Operations
  • Employment Type -
  • Position -
  • Requisition GH1808484

What you'll do at

Department Summary


Partner services is one of the fastest growing and dynamic businesses for Online customers rely on us for a wide assortment of products. In corporation with many partners we can deliver an even broader array of goods on our site, resulting in increased shopper satisfaction. Delighting our online customers definitely makes our day! Our e-commerce experts are continuously seeking new ways to deliver on our promise through new partner offerings and product growth.


Position Summary 

This position will be responsible for researching and implementing process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives to arrive at best practices. He or she will work with multiple user groups to resolve process questions, assess user needs, and recommend changes to business processes to enable process efficiency, remove redundancy and introduce automation and self-service where possible. 

This person will initiate and lead efforts to develop innovative solutions to unique and/or complex business challenges. Solutions may require coordination across the business as well as some coordination with other businesses, including multiple systems, or systems not directly controlled by the business. The individual will also educate others about process strategy and approach for how processes will be developed and maintained and provides consultation on the use of re-engineering techniques to improve partner performance. 

The overall role requires a strong set of Project Management, Communication skills; the ability to lead complex cross-functional initiatives and manage competing priorities. Use of Lean Thinking, Six Sigma or similar process design methodologies will be necessary. 


  • Document and maintain procedures & process flows
  • Partner with cross-functional teams for identification and coordination of dependencies with other teams across the organization and supporting functions to ensure process optimization
  • Be able to understand a complex system and explain it in simple, but concise terms to a wider group
  • Identify inefficiencies in a process, then develop and implement a plan for improvement
  • Provides and supports the implementation of business solutions
  • Drives the execution of multiple projects for Operations
  • Proficient in MS-PowerPoint and comfortable building presentations to tell a clear story

Basic Qualifications 

  • Bachelor's degree
  • Minimum three (3) years of process and/or project management, consulting, or related business experience
  • Key required skills: SQL, MS-Excel, MS-PowerPoint
  • Knowledge of process management/improvement, Lean Thinking, Six Sigma methodologies preferred and history of improving processes

Preferred Qualifications 

  • A curious nature coupled with the ability to execute
  • Skilled at dealing with ambiguity in a rapidly growing and changing environment
  • Able to work autonomously with minimal support
  • Ability to develop strong cross-team relationships and partnerships
  • Strong communication and negotiations skills (influencer)
  • Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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