Order Operations Specialist

  • Location SALT LAKE CITY, UT
  • Department -
  • Team Tactical & Product Catalog
  • Employment Type -
  • Position -
  • Requisition GH1739179

What you'll do at

Walmart eCommerce, Utah's Best of State 2019 winner needs you! Want to know what it's like to work with Utah's Best of State for 2019? Come see for yourself!

 

Perks and Benefits: 

  • Competitive pay and benefits package
  • Awesome culture 
  • Paid training
  • Pay progression
  • Fortune 100 company
  • Office perks: game room, free snacks, monthly food card/gym pass, wellness rooms, and casual dress

 

What does a Order Operations Specialist do? 

  • Monitor Jet.com and Walmart backend order flow and alert Product Owners/Developers when necessary 
  • Work daily tasks and tickets while maintaining efficient handle times and accurate execution 
  • Support Customer Care Agents, Leaders, and various other lines of business 
  • Communicate directly with Customers, Merchants and other Jet teams to ensure a seamless customer experience 
  • Fix SKU and Pricing issues to protect margin and improve Customer Experience 
  • Think freely to improve processes and have a say in future development of the SHIELD systems and procedures 
  • Escalate trending issues identified with the Jet and Walmart order flow 
  • Analyze data connected to returns, order fulfillment, on time delivery, and in transit delays 
  • Expand your knowledge on various SQL and Excel functions 
  • Challenge yourself to learn more to fully understand the Jet.com and Walmart.com order flow 
  • Provide feedback that will allow us to optimize current process or create new process to best impact our customers 

 

What competencies do Order Operations Specialist look for when hiring?  

  • Action Oriented  
  • Timely Decision Making  
  • Decision Quality  
  • Learning on the Fly  
  • Organization Agility  
  • Perseverance  
  • Priority Setting  
  • Process Management  
  • Strategic Ability  
  • Time Management   

Shift(s) available:  

  • 2:30 PM start time with Weds/Thurs off and 2:00PM start M/T off

 

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