Senior Business Manager
- Location SAN BRUNO, CA
- Department -
- Team -
- Employment Type -
- Position -
- Requisition GH1730587
What you'll do at
|About Jet & Walmart US eCommerce
Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Walmart & Jet US eCommerce, we believe in bold. That means taking risks, asking “why not”, looking where no one’s looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and we’re just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and you’re capable of smashing the status quo, we have a hunch you’d look good in purple and blue.
About the Job
Walmart U.S. eCommerce is looking for a Senior Business Manager to oversee the customer experience function for post purchase flows. The selected candidate will lead the implementation of cross-functional, and highly visible strategic initiatives. The candidate will be part of the Returns team and will coordinate across Walmart.com, Walmart Stores, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage a world-class returns experience.
The selected candidate will identify the critical performance indicators and business outcomes and align the execution plans of all key stakeholders and teams to ensure the program achieves its desired goals. This individual will apply a general management perspective and problem-solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to each phase of the program lifecycle. As such, this individual will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes.
This lead will be skilled at engaging and communicating to teams across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, legal, stores, supply chain, retail merchandizing, marketing, customer and store operations, & analytics.
Job Location: Sunnyvale, CA
The responsibilities of this role include:
|*Manager's Ideal Candidate Must-Haves|
|The Walmart.com team is here to provide amazing digital and physical experiences for our customers – with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on Walmart.com and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.|
The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.