- Location SUNNYVALE, CA
- Department -
- Team -
- Employment Type -
- Position -
- Requisition GH1730558
What you'll do at
|Product Manager, Returns Experience
About Jet & Walmart US eCommerce
Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Jet & Walmart US eCommerce, we believe in bold. That means taking risks, asking “why not”, looking where no one’s looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and we’re just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and you’re capable of smashing the status quo, we have a hunch you’d look good in purple and blue.
About the Job
Walmart U.S. eCommerce is looking for a strong product manager to execute the product strategy, vision and roadmap for the Walmart.com customer returns experience and deliver omni-channel solutions that delight our customers and boost NPS.
This Product Manager will utilize data, analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience). This leader will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives. To get an idea, you’ll lead product for the exciting self-serve returns initiative and coordinate across Walmart.com, Walmart Stores, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage the product solutions for a world-class returns experience. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes.
This returns experience product manager will be skilled at engaging and communicating to senior leaders across multiple domains, as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics.
Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com.
Job Location: Sunnyvale, CA
The responsibilities of this role include:
|Walmart.com team is here to provide amazing digital and physical experiences for our customers – with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on Walmart.com and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.|
The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.