Associate Systems Engineer

Associate Systems Engineer

  • Location SAN BRUNO, CA
  • Department Retail
  • Team Home
  • Employment Type -
  • Position -
  • Requisition GH1660099

What you'll do at

This position is responsible for assisting in the operation of a Department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the Department as assigned and/or as necessary. ISD jobs could include pager responsibilities.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Assists in supporting the business by responding to customer requests, questions, and problems; working problem tickets; troubleshooting problems for root causes; reviewing problem resolutions and installation plans according to defined procedures; installing identified changes according to change procedures; communicating findings and status updates for customers; and carrying an on-call pager as needed.

Creates identified information systems solutions and follows Information Systems Development Life Cycle (ISDLC) processes by gathering requested information; writing, testing, and debugging programs and scripts; using commands, utilities, or control languages; participating in code reviews; monitoring alerts and other system checks and balances; checking system performance, availability, and reliability; implementing test scripts and procedures; installing and maintaining third-party software and hardware changes; implementing improvements to products, alerts, and monitors; and compiling documentation.

Ensures the development of team member's skills and abilities by receiving training from team members on responsibilities and team procedures; identifying and sharing recommended improvements; and training through job assignments, classroom, technical books, and other readings.

Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments; tracking and reporting time spent on projects; contributing in team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Customer/Member Centered: Meet Internal and External Customer/Member Needs - Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.

Judgment: Demonstrate Professional Judgment - Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.

Execution and Results: Focus on Execution and Results - Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.

Planning and Improvement: Plan for and Improve Performance - Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices.

Influence and Communicate: Build Influence - Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding. Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner.

Ethics and Compliance: Model Ethics and Compliance - Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to enforce compliance with policies and procedures.

 

Adaptability: Adapt Professionally - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates and shares knowledge and skills to keep current in one's area of expertise. Embraces change and supports its implementation.

Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position.

Enters and locates information on computer.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

Entry Requirements

Preferred Qualifications

• Associate's degree in Information Technology, Computer Science or related field.
• 6 months experience in information technology or related field within the past 5 years.
• 6 months experience in troubleshooting and code analysis.
• 6 months experience working with common programming languages (for example, C++, Pearl, Visual Basic). • 6 months experience in project design.
• 6 months experience working with TeamForge.
• 6 months experience in hardware assembly, maintenance, or support.

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