IT Lead Support Engineer

  • Location HOBOKEN, NJ
  • Department Technology
  • Team Infrastructure
  • Employment Type -
  • Position -
  • Requisition GH1650251

What you'll do at

Lead Support Engineer

About Jet

Jet’s mission is to become the smartest way to shop and save on pretty much anything. Combining a revolutionary pricing engine, a world-class technology and fulfillment platform, and incredible customer service, we’ve set out to create a new kind of e-commerce.  At Jet, we’re passionate about empowering people to live and work brilliant.

About Jet’s Internal Engine

We’re building a new kind of company, and we’re building it from the inside out, which means that investing in hiring, developing, and retaining the brightest minds in the world is a top priority. Everything we do is grounded in three simple values:  trust, transparency, and fairness.  From our business model to our culture, we live our values to the extreme, whether we’re dealing with employees, retail partners, or consumers.  We believe that happiness is the highest level of success and we want every person that crosses paths with Jet to achieve it.  If you’re an ambitious, smart, natural collaborator who likes taking risks, influencing, and innovating in a challenging hyper-growth environment, we’d love to talk to you about joining our team. 

About the Job is currently looking for an IT Lead Support Engineer to help support our fast-paced headquarters in Hoboken, NJ. This role will include: mentoring, inspiring, and motivating team members, provide coaching, leading projects and altogether positively influencing the team members. This role will also be responsible for monitoring team performance, task delegation, goal setting, and overseer of day-to-day operation as well as end-user support through a variety of systems. This position will play an essential role in supporting our headquarters and providing desktop support company-wide, creating and following standardized processes, and documenting solutions.  This role will collaborate with teams across multiple sites.

About You

  • Bachelor’s Degree in Information Technology, Computer Science, or related field or equivalent work experience 
  • Proven work experience as a team leader or manager and lead by example
  • Excellent communication and leadership skills
  • Organizational and time management skills
  • Ability to make quick and informed decisions under pressure
  • 6+ years in a Desktop Support / SysAdmin role
  • Excellent written & verbal communication skills
  • Strong troubleshooting skills with the ability to think outside-of-the-box
  • Working knowledge of computer peripherals, like LCDs, printers and scanners
  • Self-driven & comfortable working under deadlines in a fast-paced environment
  • Ability to work independently and as part of a geographically dispersed team
  • Ability to automate and solve for reocurring issues

Preferred Qualifications

  • Experience with supporting a fulfillment center
  • Working knowledge of TCP/IP, MDM, iOS & Android
  • Admin. experience with Microsoft O365, Office 2016, Windows 10 and Security Software
  • Active Directory, SCCM, WDS
  • SaaS & cloud-based services
  • Microsoft Azure (or a similar platform)
  • Audio-Visual (AV) Exp.
  • Knowledge of network security practices and endpoint protection
  • Experience leading projects and coordinating with stakeholders



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