Director of Seller Services

  • Location SAN BRUNO, CA
  • Department -
  • Team -
  • Employment Type -
  • Position -
  • Requisition GH1521868

What you'll do at

Director of Seller Services

  • Increase business performance for new and existing Sellers, being accountable for their results on marketplace
  • Raise customer-facing quality bar for our Sellers through education and targeted account management post-launch
  • Define and own local product and project management activities focused on generating long-term growth and be a key stakeholder for website-wide initiatives
  • Provide thought leadership and identify opportunities for improving the Seller experience
  • Identify, quantify, pilot, measure and implement scalable solutions
  • Interact closely with respective Retail Category teams and central website functions in to understand, implement and shape feature, service or program improvements
  • Align closely with other departments serving Sellers and Customers (e.g., Seller or Customer Support)
  • Own planning, analysis, reporting, performance auditing and putting the respective mechanisms in place
  • Create, communicate and audit long-term plans, forecast and resource allocation
  • Align goals with relevant stakeholders (Product, Operations, Onboarding)

About You:

Key Leadership Qualities:

  • Entrepreneurial, objective and flexible
  • Solid business judgment, ability to make tradeoffs and prioritize in a complex, fast-changing environment

Functional Competencies Skills:

  • Problem-solving approach with attention to detail and strong follow-through
  • Product management experience
  • Strong general business knowledge base
  • Customer-first, positive, upbeat mind-set

Interpersonal Competencies

  • Strong Communicator (presentation, verbal)
  • Independent
  • Detail Oriented
  • Flexible
  • Passion for the business and customers

Experience:

  • 7+ years of product management and/or business development in a fast growth environment
  • 5+ years e-commerce experience, preferably in Marketplace

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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