Order Operations Analyst

Order Operations Analyst

  • Location HOBOKEN, NJ
  • Department Operations
  • Team Operations
  • Employment Type -
  • Position -
  • Requisition GH1384775

What you'll do at

Order Operations Analyst
HOBOKEN, NJ

The Order Ops Analyst is responsible for monitoring Walmart ecommerce order flow and ensuring a great customer experience through on-time fulfillment, proactive customer communications and optimization of operational responses to customer contacts. Your goal is to ensure a positive customer experience through operational excellence.

What you’ll be working on

Master all Walmart Order Operations: Take ownership of order flow and the services behind the operations

Technical Expertise: Create ticketing workflows, training materials and high-level analytical reporting, data visualization and creative/effective customer communications

Contribute to Team Excellence: Become part of a fast-paced and tenacious team of Analysts that manage cross-functional operations across three different geographical locations

Build Leadership Experience: Own and improve operations conducted by a team of 40+ Order Ops Agents, Team Leads and Supervisors in Salt Lake City, Utah

Responsibilities

  • Learn everything there is to know about Walmart ecommerce order operations and fulfillment and how they affect the customer experience
  • Continually challenge yourself to learn more and grow the scope of your role
  • Own and optimize operational and service reporting
  • Create, write specifications, and deploy new processes
  • Lead by example, contribute to our values and adhere to our high standard of performance

About you

You’re a risk taker, a dreamer that delivers, you have and can implement big ideas with a positive attitude. You pride yourself on being the first of your friends and colleagues to know what’s happening in the world and staying “in the know.” You have a passion for operations, teamwork and leadership. You thrive in fast-paced and ever-changing environments and strive to help those around you achieve more. You want to be a part of one of the fastest growing ecommerce companies around where the only constant is change and you have these main skills: 

  • Determination to achieve results and work outside the box and sometimes outside typical responsibilities to get the job done.
  • Ability to think critically and analytically
  • Proficient understanding of operations
  • Strong collaboration and communication skills
  • Fun, creative, team-oriented personality
  • Interest in learning new technologies and leveraging them to drive organizational success
  • Structured and organized thinker who can drive projects to completion with minimal direction
  • Attention to detail and ability to deep-dive when necessary
  • Embrace change and adapt to shifting priorities

Qualifications

  • Bachelor's degree or equivalent work experience in operations, customer service or analytics

Bonus points

  • Experience with Excel, SQL, Python, Looker, Klipfolio, Splunk, SalesForce, Jira
  • Proven track record of innovation and tenacity

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

 

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