Partner Operations - Supervisor

  • Location SALT LAKE CITY, UT
  • Department -
  • Team -
  • Employment Type -
  • Position -
  • Requisition GH1210664

What you'll do at

Supervisor 

What does a Supervisor do? 

  • Provide personal development and performance management of all levels of the team (ex., Team Leads, Sr. Specialists, and Agents). 
  • Communicate in a timely and effective manner (i.e. managing emails and communicating critical updates with the appropriate delivery).  
  • Direct the daily flow of the work assignments and tasks to the team. 
  • Develop a monthly and weekly strategy plan to support company and departmental objectives. 
  • Align activity to meaningful goals that produce sustainable results in conjunction with overall company and departmental strategy. 
  • Conduct a weekly strategy meeting with Team Lead to discuss priorities, goals, and objectives that drives performance for every team member. 
  • Conduct a bi-weekly 1x1 with each direct report to discuss overall performance, behavior, and provide coaching for improvement. 
  • Complete regular touchpoints with each direct report to follow up on commitments and check-in on work. 
  • Daily review of KPIs and performance reports to see outliers and provide feedback opportunities for team and agent development (i.e. set priorities, goals and plans to address deficiencies). 
  • Identify trends and processes that are negatively impacting the member, associate, or merchant experience and provide recommendations for improvement. 
  • Understanding and address training gaps within the team (seek ways to develop, coordinate and facilitate training's for sustained team and individual improvement).
  • Ensure information is retained and implemented. 
  • Foster an environment that promotes team morale through teambuilding, teamwork, and recognizing/celebrating success. 
  • Conduct huddles and calibrations weekly to improve performance and address issues within the team. 
  • Utilize coaching tracker to organize, document and maintain a profile of each direct report- focus on the overall performance of each employee, including, but not limited to opportunities, strengths, and keep engaged in the process of performance management. 
  • Ensure information is retained and implemented. 
  • Disseminate critical updates of business processes and initiatives to the team 
  • Manage team attendance, payroll, and other administrative tasks.  
  • Maintain reasonable, consistent, and predictable attendance.  

What competencies do leaders look for when hiring a new Supervisor 

  • Judgment: Use Appropriate Judgment 
  • Customer/Member Centered: Focus on the Customer/Member  
  • Planning and Improvement: Plan and Pursue Team-Based Improvement 
  • Influence and Communicate: Increase Commitment 
  • Adaptability: Quickly Adapt  

 

 

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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