Trainer - Walmart Customer Care

Trainer - Walmart Customer Care

  • Location SALT LAKE CITY, UT
  • Department Member Services
  • Team Training (Member Services)
  • Employment Type -
  • Position -
  • Requisition GH1183415

What you'll do at

About Walmart eCommerce

The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission. Drive change. Make impact. Meet our family of brands: Bonobos, Hayneedle, Jet.com, Moosejaw, Modcloth, Parcel, SamsClub.com, Shoes.com, Vudu, Walmart, and growing!

Trainer 

The Trainer is responsible for leading live training classes for both new hires and current Jet Heads. They work in close coordination with other trainers and content developers to ensure that training materials are up to date. This position is equivalent to a Sr. Specialist role.

What does a Trainer do?

  • Train and upskill employees to complete tasks efficiently and on time
  • Document and track performance of class members in new hire training
  • Ensure the new hire class is prepared to deliver quality interactions to optimize our member experience
  • Maintain operational systems through monitoring and making decisions
  • Knowledge, understanding, compliance, and enforcement of all guidelines and procedures relating to job duties
  • Reinforce and promote our policy-light culture
  • Responsible for your class’s performance and for motivating your class to exceed department goals and objectives
  • Under the direction of leadership, develop and deliver training to new hires, current employees, and others
  • Provide feedback to management concerning possible problems or areas of improvement
  • Make recommendations to implement improved processes
  • Maintain reasonable, consistent, and predictable attendance
  • Perform other duties as assigned by management

What competencies do Training leaders look for when hiring a new Trainer?

  • Action Oriented
  • Conflict Management
  • Decision Quality
  • Directing Others
  • Motivating Others
  • Innovation Management
  • Organizational Agility
  • Peer Relationships
  • Presentation Skills
  • Process Management
  • Self-Development

What are the eligibility requirements to apply?

  • Associate Degree or equivalent work experience required, call center experience preferred
  • Proficiency in Microsoft Office applications including PowerPoint, Excel, and Word
  • Experience leading and motivating new employees and class members
  • Supervisor feedback will be gathered

Shift(s) available:

  • Monday through Friday, 8:30 – 5:00; OT is expected
  • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
  • Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each persons hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
  • Innovation Management - Is good a bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
  • Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
  • Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
  • Presentation Skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working.
  • Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
  • Self-Development - Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
  • Standing Alone - Will stand up and be counted; doesn't shirk personal responsibility; can be counted on when times are tough; willing to be the only champion for an idea or position; is comfortable working alone on a tough assignment.
  • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

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