Shield West Specialist

Shield West Specialist

  • Location SALT LAKE CITY, UT
  • Department Member Services
  • Team Member Services
  • Employment Type -
  • Position -
  • Requisition GH1159335

What you'll do at

About Jet

Jet’s mission is to become the smartest way to shop and save on pretty much anything. Combining a revolutionary pricing engine, a world-class technology and fulfillment platform, and incredible customer service, we’ve set out to create a new kind of e-commerce.  At Jet, we’re passionate about empowering people to live and work brilliant.

About the Job 

What does a SHIELD Specialist do?

  • Monitor backend order flow and alert Product Owners/Developers when necessary
  • Support Member Services Agents and Leaders
  • Communicate directly with Members, Merchants and other Jet teams
  • Fix SKU and Pricing issues to protect margin and improve Customer Experience
  • Think freely to improve processes and have a say in future development of the SHIELD/Watchmen systems

What competences do SHIELD leaders look for when hiring new Specialists? (See Appendix for definitions.)

  • Action Oriented
  • Timely Decision Making
  • Decision Quality
  • Learning on the Fly
  • Organization Agility
  • Perseverance
  • Priority Setting
  • Process Management
  • Strategic Ability
  • Time Management


  • Friday - Tuesday (Wed & Thur off), 9 AM - 5:30 PM
  • Saturday - Tuesday (Wed, Thurs, & Fri off), 10 PM - 8:30 AM


  • This is a temporary position (4-5 months)



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