Partner Operational Excellence Manager

  • Location SALT LAKE CITY, UT
  • Department -
  • Team Member Service Operations
  • Employment Type -
  • Position -
  • Requisition GH1149446

What you'll do at

Partner Operational Excellence Manager

The Manager, Operational Excellence is responsible for the development and implementation of Continual Improvement (CI) methodologies at our Partner Operations center, in Draper, Utah.

This leader will influence their peers and management to incorporate CI methodologies into functional groups and facilitate the planning and development of consistently applied tactical Lean Six Sigma improvement activities. This individual will support the development of a CI culture by leading improvement activities involving employees from all levels of the company.

Essential Duties and Responsibilities:

  • Acts as an unwavering advocate of process improvement, goal deployment and lean six sigma methodologies as a means to improve quality, reduce cost, and improve the competitive position of the enterprise.
  • Provides leadership, mentoring and support to employees to foster the development of a continuous improvement culture.
  • Collaborates with leadership in the selection, prioritization and deployment of Lean Six Sigma projects and kaizen events.
  • Identifies opportunities for improvement, develops a project plan for implementing improvements, and monitors the revised process to ensure it meets objectives.
  • Provides training on the use of Lean / Continuous Improvement strategies, tools, and software.
  • Conducts regularly scheduled project reviews to ensure the achievement of expected progress.
  • Measures and monitors quality, cost reduction, and schedule metrics.
  • Leads and manages multiple business-critical projects within the organization.
  • Conducts advanced data collection and analysis for process mapping, develops budgets and performs cost analysis to determine project feasibility.
  • Facilitates value stream mapping to define Current State and transition to Future State in support of project teams.
  • Recommends training programs and interacts with external and internal trainers.
  • Travels as needed to Walmart offices.
  • Performs other Quality/Continuous Improvement actions as assigned.


Education and/or Experience:

  • BA/BS degree in a technical discipline is required or equivalent work experience.
  • 5 years of experience in Quality and/or Continuous Improvement is required.
  • Strongly preferred Lean Six Sigma Black Belt certification or equivalent experience.
  • ASQ Certification (Mgr/OE, LSBB, or CQE) is an asset.

Other Skills and Abilities:

  • The ability to learn new software solutions quickly and teach others is critical.
  • The ability to understand financial returns and calculate ROI on projects is essential.
  • Excellent verbal and written communication skills, and strong project management skills are essential.
  • Must be capable of working independently with minimal direct oversight.
  • Must be capable of motivating functional leaders and LSS practitioners towards an analytical/critical thought process.
  • Must have the ability to translate strategy into actionable plans & drive change through influence.


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