Supervisor - Partner Operations West (POW)

Supervisor - Partner Operations West (POW)

  • Location SALT LAKE CITY, UT
  • Department Member Services
  • Team Call Center
  • Employment Type -
  • Position -
  • Requisition GH1104442

What you'll do at

About Jet

Jet’s mission is to become the smartest way to shop and save on pretty much anything. Combining a revolutionary pricing engine, a world-class technology and fulfillment platform, and incredible customer service, we’ve set out to create a new kind of e-commerce.  At Jet, we’re passionate about empowering people to live and work brilliant.

About the Job

The partner team works with our merchants daily to improve merchant and member experiences by; troubleshooting processes, reviewing escalations caused by merchants, investigating product issues, providing application/onboarding support, investigating poor margin skus and much more! We are looking for a dedicated, eager supervisor with top-notch leadership skills. If you are looking for something new and challenging – look no further.

What does a POW Supervisor do?

  • Responsible for driving towards key operating metrics (responsiveness, resolution time) and business KPIs
  • Drives multiple business-impacting projects for partners and internal teams 
  • Hire, trains, and develops a team of specialists and a team lead
  • Evaluate NPS scores to improve merchant experience and tooling
  • Assist with escalated merchant issues
  • Create trainings to upskill current POW employees
  • Maintain reasonable, consistent and predictable attendance
  • Lead by example and enforce the highest standards of professionalism and delivery of tasks, training and feedback

What traits do Partner Operations leaders look for when hiring a new Supervisor?

  • You are a problem-solver, and not afraid to tackle difficult tasks/situations
  • You have a positive attitude and are engaged with the members of the team
  • You believe in the importance of developing talent
  • You are a great communicator and willing to work closely with other departments
  • You love to motivate and inspire others
  • Strong organizational and interpersonal skills
  • Ability to multi-task effectively, and navigate many different systems
  • Fast-learner and confident in technical capabilities
  • Excellent listening and communication skills
  • Strong analytical and problem solving skills; you are able to define problems, collect data, establish facts, and provide valid conclusions.
  • But most of all you believe in our core values; Trust, Transparency and Fairness

What are the eligibility requirements to apply?

  • 2 years of customer service leadership experience with demonstrated leadership skills 
  • Experience managing direct reports
  • Bachelor’s degree from a rigorous undergraduate program or killer experience that equals the same

 

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