Walmart Fraud Supervisor

Walmart Fraud Supervisor

  • Location SALT LAKE CITY, UT
  • Department Member Services
  • Team Call Center
  • Employment Type -
  • Position -
  • Requisition GH1073528

What you'll do at

Fraud Supervisor - Walmart

We are looking for a consistent top performer and people person to help lead our growing, dynamic Fraud Operations Team. If you are looking for a new challenge, are an avid learner, and have a deep desire to help develop and grow individuals, this team is perfect for you.  

What does Fraud Supervisor do? 

  • Recognizing and taking action on independent suspicious activities and complex fraudulent patterns 
  • Numerous risk and margin control operations including refund review, credit review, reselling abuse, promotional gaming etc.  
  • Monitoring critical operational dependencies and alerting on outages  
  • Learning and teaching SQL, providing ample feedback, and owning projects end to end   
  • Supporting Member Services in any and all ways possible 
  • Maintains reasonable, consistent and predictable attendance 
  • Provides onsite leadership for the team 

 What traits do Fraud leaders look for when hiring a new Supervisor 

  • Always pushing to solve problems and learn more about internal systems and trending issues 
  • Positive attitude and highly engaged with members of your team 
  • You believe in developing and supporting world-class specialists who represent our company 
  • You are smart, honest, a great communicator and confident in your technical skills 
  • An ability to genuinely motivate and inspire those you support 
  • Strong problem-solving skills – you’re resourceful and willing to put in the extra hours to get there 
  • Trust, Transparency and Fairness above all 
  • Ability to identify trends and implement solutions to complex problems 
  • Strong organizational and interpersonal skills 
  • Strong problem solving and analytical skills – ability to adapt on the fly to get resolution 
  • Great listening skills 
  • Strong ability to multitask and learn new systems quickly 

We Ask For 

  • 2 years of related/supervisory experience, customer service experience preferred. 
  • Experience managing direct reports- lead, direct, and motivate others. 
  • Strong analytical and problem solving skills- can define problems, collect data, establish facts, and provide valid conclusions. 
  • Ability to prioritize and work in a multi-tasked environment. 
  • Schedule flexibility 
  • Proficiency in Microsoft Office applications including PowerPoint, Excel and Word 
  • Excellent interpersonal, written, and oral communication skills. 
  • High School Diploma or GED 
  • Bachelors Degree or equivalent in relevant work experience. 



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